Legal
Refund policy
This policy applies to orders placed through officialgumitide.com. It sits alongside the plain English walkthrough on the guarantee page; where the two differ in wording, they are describing the same terms.
Eligibility window
A refund may be requested up to 60 calendar days from the purchase date. The purchase date is the date the order was placed and charged, not the date of delivery. Requests received after that window cannot be processed.
Minimum use period
The guarantee assumes the product has been used as labelled for at least 30 days. This condition exists because the review record shows a median first change around day 21, and a shorter trial cannot reasonably be said to have tested anything.
Condition of returned goods
Opened bottles are accepted. Return whatever remains of the order, including empty bottles where you still have them. Product bought anywhere other than this portal cannot be refunded by us, since we have no record of the sale and no way to confirm the unit came from an authorized run.
How to start a return
Email [email protected] with your order number. A reply with the return address and instructions follows within one business day. Do not send anything back before receiving that reply, as unannounced returns cannot be matched to an order.
Return shipping
Return postage is the customer's cost, except where the order arrived damaged, incomplete or incorrect, in which case we cover it. We recommend a tracked service; we can only refund against goods we receive.
Processing and timing
Refunds are issued to the original payment method once the return is received and checked, normally within two business days of arrival. Your bank or card issuer then takes its own time, typically three to five business days. Partial refunds are not issued for partly used orders; the guarantee is all or nothing by design.
Damaged or incorrect orders
Photograph the package and contents and write to [email protected] within seven days of delivery. We usually replace rather than refund in these cases, at our cost, unless you would rather have the money back.
Exclusions
The digital bonus guides included with the three and six bottle records are not returnable and are yours to keep regardless of the refund outcome. Shipping charges paid on the two bottle record are not refunded except where the fault was ours.
Questions
Anything not covered here, write to [email protected] or call +1 (410) 774-0186 during opening hours. Delivery questions are handled on the contact and delivery page.
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